We Love Our Patients — and We Want Them To Love the Care They Receive!

Our goal is to make sure every one of our patients has a fantastic experience with our hearing care providers, and that each patient gets the results they really need. Whether it’s something as simple as a hearing consultation or as impactful as a full hearing aid fitting, making our patients happy is what we’re here for. This is where we collect and feature testimonials from our valued patients, so feel free to share your story to help others gain the confidence to start their journey to better hearing!


Dunkin F.

How would you rate your experience with our caring staff?


Very Satisfied



Feel free to share your better hearing journey:


I have been wearing hearing aids of one type or another for thirty plus years and have worked with a number of audiologists during that time. Dr. Kathryn Jackson is with out a doubt the best I have ever worked with. During my initial visit with her several years ago she took time to listen to my concerns about my hearing issues, analyze them, and recommend a reasonable course of action. She has always been able translate the technical terms of audiology to language the layperson can understand. I heartily recommend her services with no hesitation.

Talomy V.

How would you rate your experience with our caring staff?


Very Satisfied



How would you rate your hearing technology you purchased from us?


Very Satisfied



Patient Since:


03/03/2022



Feel free to share your better hearing journey:


I have been a patient of Dr. Jackson's for not quite a year before she was at Upstate Hearing and Balance. She became my Audiologist as a referral and it was the best referral I have had. Dr Jackson is one of the most thorough and caring doctors I have met. I don't consider myself "old" as I am only 48 and I have been struggling with hearing loss for about 9 years and daily life was becoming very frustrating to say the least. But Dr Jackson not only helped to realize that my current hearing aids had not been properly set for my hearing loss but she listened to me and made sure that I was 100% satisfied with the care that I received. If I had questions and if she wasn't 100% sure of the answer or even if she felt her answer didn't seem to satisfy me she was on the computer or phone getting me the answer. It is very difficult to find a doctor who knows how to be both professional and personable...Dr. Jackson knows.

Jerry W.

How would you rate your experience with our caring staff?



Very Satisfied



Patient Since:


03/03/2022



Feel free to share your better hearing journey:




Very pleasant experience. Dr Jackson was very knowledgeable and thorough in her examination. She didn't rush through the process and provided great feedback and assistance to my hearing issue. Would highly recommend seeing her for any hearing issues that you are experiencing.

Judith T.

We had a wonderful experience with Dr Jackson today when we called and she saw my husband Alan at short notice.
She was kind professional fair and clinically skillled and would definitely recommend her and use her again.

Shirley F.

Ran into a problem with my left hearing aid and man that use to fix them was moved 1.5 hours away, so I had to find someone new, and I am so HAPPY that I found Kathryn Miles Jackson at Upstate Hearing and Balance.
She not only fixed the aid, but she did a new hearing test and gave me an adjustment. She took her time and gave me the best adjustment I have ever had.
Thank You so much

Adele H.

We had a great experience with Dr. Jackson. We were highly impressed with the amount of time and care she took in helping my step dad find the right solution for his hearing needs. We will definitely be back.

Marloes P.

Very pleased with this practice and Dr. Jackson. The office is very clean and everyone is friendly. Dr. Jackson took all the time to help us, was very informative and gentle. The best audiologist we have met!

Joanna B.

Dr. Jackson is incredibly kind and informative, she listened to all of my needs and explained everything thoroughly. I look forward to my next visit and recommend her to all!

Ian M.

So friendly, attentive, and approachable! Had a hearing aid go down while away from my from my hometown care provider, and Dr. Jackson got me in and fixed in the hour!

Samantha L.

Dr. Jackson is incredibly knowledgeable, professional and kind. You can be confident that you will receive the best service and care at Upstate!

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