About Us

At Upstate Hearing & Balance, we do Audiology differently.

Comprehensive and thorough

We provide access to specialty care - like dizziness evaluation & treatment - without excessive wait times or specialist gatekeeping. In many cases a referral is not necessary.

Accessible and convenient

You should be able to easily reach the help that you need, that’s why we offer texting, emailing, and telehealth appointments to work around your schedule.

Fair and personalized

That’s why we offer unbundled or a la carte pricing for services, and an all-inclusive care plan for those who want to keep it simple. We tailor a treatment plan for hearing care to each individual’s needs.

Our Values

A different type of Audiology clinic

Upstate Hearing & Balance in Greenville, SC offers a different approach to hearing care, rooted in comprehensive and accessible care. We offer specialized services like dizziness evaluations and appointments without long waits or gatekeeping. We're easily reached via text, email, or telehealth appointments and our fair and flexible pricing options cater to your unique needs. At our clinic, every treatment plan is tailored to suit each individual's specific hearing requirements.

Our Audiologist

Kathryn Miles Jackson, AU.D., ABAC

Dr. Kathryn Miles Jackson founded Upstate Hearing and Balance in 2021 out of a passion for helping those with hearing loss and dizziness. Previously, she had been working in both the private practice setting in Hendersonville, NC and with a team of Ear, Nose, and Throat specialists in the upstate of SC and in Raleigh, NC performing both diagnostics and management care for patients of all ages.

She focuses on using Audiology Best Practices, including utilizing probe microphone based real ear measurements through speech mapping for optimal hearing device fitting, and complete diagnostic testing, including speech in noise testing. Educating her patients so that they understand the diagnostic and treatment process is at the forefront of her practice.

Dr. Jackson earned a Doctorate in Audiology from the University of Maryland in 2015, and completed her externship at a large Ear, Nose, Throat, and Allergy specialty practice in the Baltimore area, a member of Johns Hopkins Medicine. She is certified by the American Board of Audiology and is a Fellow of the American Academy of Audiology.

A Palmetto State native, she has lived in the Greenville area since 2017 with her husband, three sons and a baby girl. They stay very busy as a family and can usually be found exploring Greenville on the weekend, and are members of Redeemer Presbyterian Church. Her favorite sound is her children's laughter.

Patient Care Coordinator

Donna Dickert

Donna Dickert is a native of Greenville, South Carolina and joins Upstate Hearing and Balance as Patient Care Coordinator. She is a graduate of the Medical University of South Carolina and spent her professional career as a physical therapist with a focus in geriatric therapy.

She has a passion for goal setting and helping people achieve the quality of life they desire, as well as education for continued wellness. After spending time in Texas, North Carolina, and Georgia, she found her way back to Upstate South Carolina in 2022. She currently resides in Greenville with her husband of 38 years.

She is a mom to three daughters and is often traveling to visit with them. She enjoys reading, exploring new places, and yoga. Donna has an incredible spirit of hospitality and creating community with all who cross her path.She is an active member of Edwards Road Baptist Church. Her favorite sound is to hear her 3-year-old grandson, Samuel, call her “Nonna”.

Audiology Assistant

Emily Hansen

Meet our Audiology Assistant, Emily! She is currently studying Communication Disorders with a minor in Music at Bob Jones University and is expected to graduate May 2024. Her plans for the future include pursuing a higher degree in either audiology or speech language pathology. She is passionate about helping others and giving them the best opportunity to communicate better and easier.

She has lived in Greenville, South Carolina since 2007 after moving from California with her family. She is the youngest of three siblings and the proud owner of two dogs and a cat. In her free time, she enjoys hiking, playing sports, playing the piano, and spending quality time with her family and friends.

She is an active member of Hampton Park Baptist Church, and her ultimate goal is to glorify God and live according to His will. Emily’s favorite sound is the sound of rain on a tin roof.

A Hearing Aid Center You Can Trust

Our Certifications and Partners

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